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‘ Do You Need Any Help? ‘

Below is a list of Frequently Asked Questions
which can help answer any queries regarding
Orders, Emails & Delivery times.

Please contact me especially if you have any

Medical conditions we should discuss beforehand.

Information about Your Privacy, Payments, Deliveries, Returns
& Cancellations are found on our Terms & Conditions page.

For any System or Support problems, please email support@essentiallylili.com

Frequently Asked Questions


We hope the Frequently Asked Questions answer any of your queries.  There is more information about Postal Deliveries below.


What are the delivery charges for orders from the Online Shop?

All delivery charges are based on the package’s weight and size. It will be automatically calculated once the products have been selected to complete the order.

Which payment methods are accepted in the Online Shop?

We currently accept Stripe for International Mastercard / Visa Credit Cards and IBAN Bank Transfers. Please see Terms & Conditions for related fees & Bank Information.

How long will delivery take?

We use Swiss Post with Next Day A Post Registered Insured Delivery.
International delivery of packages will depend on your location. Please see Shipping for more information.

How secure is shopping in the Online Shop? Is my data protected?

Yes your data is protected. Our Online shop uses SSL encryption.

What exactly happens after ordering?

You will receive an order acceptance via email. We will receive an email at the same time and will fulfill it as soon as possible.
If there are any issues, we will contact you via email.

Do I receive an invoice for my order?

You will receive a copy of your original or amended invoice once the package has been completed and sent.

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