‘ Time Is Not Measured By Clocks
But By Moments ‘

Terms & Conditions for Shopping

Placing an Order is a Binding Agreement for Goods.

Please ensure Payment is made before goods arrive
or as soon as they are delivered to you,
especially if Essentially Lili sends products
beforehand as a Goodwill Gesture.

We hope that your products arrive
without any Postal Delays.

Please check our Shipping page for guidelines
for how long a delivery should
take to arrive where you are.

ORDERING

Browse the Essentially Lili site, and choose the items you wish to buy and click on “Add to Cart”.  These will be added to your Shopping Cart.  Ensure you View Cart to add your Coupon.  If you choose Checkout, the Coupon section is Above the Billing Details.

WRONG NAME, ADDRESS & CORRECTIONS

Please ensure the correct name & address is provided to ensure the delivery is made without any issues.   We are not liable or responsible for the loss of your order if the delivery address provided by you is incorrect or incomplete.

If your address is incorrect or incomplete, your order may be returned to us with additional fees incurred.  If the courier applies extra charges for your package being returned for incorrect or incomplete name & address details, these costs will be added to your order.  Resending the package to the correct address will also incur additional costs.

If as a Goodwill gesture, the goods have been given or sent & arrive before payment has been made:Please ensure that payment is completed upon receipt of the goods. Non Payment will result in discounts being removed and late charges applied.

FREE SWISS ONLINE BANK TRANSFERS

Online Bank Transfers in Switzerland are free and are usually processed overnight.You can do an Electronic Transfer into our Post Finance CHF Bank Account using the following details:

• ESSENTIALLY LILI, L GIGLIA
• OBERDORFSTRASSE 69, 8810 HORGEN ZURICH, SWITZERLAND
• IBAN: CH06 0900 0000 6125 6706 6
• BIC: POFICHBEXXX
• ACCOUNT NO: 61-256706-6
•REFERENCE: YOUR NAME & ORDER NO. 


Once the payment is made, please send confirmation of the bank transfer transaction so that your order can be completed & sent.

OTHER PAYMENT OPTIONS INCURRING ADDITIONAL FEES:

Kindly inform us if you have paid for your orders using any of the following options at info@essentiallylili.com

CASH DEPOSIT:
For Swiss Based Customers making Cash Deposits at the Counter, you will need to add 4 CHF to your Invoice Total for bank Processing Fees.

PAYPAL:
Paypal has been removed as an option due to the constant cancelling of orders on their part which Paypal have been unable to resolve.

Paypal Fees – Please add 3.07% to the Invoice Total before processing.
If you wish to still use Paypal, then you will need to log in and pay directly into the following Business PayPal Account:
• Paypal Business Email: lili@essentiallylili.com
• MERCHANT ID Number: 
HB3E9ZQP6AA6N.

STRIPE CREDIT CARD:
Stripe Fees – The 2.94% will be added to your Invoice when you choose to pay with Credit Card.
When you proceed to checkout, you can use your Visa or Mastercard with Stripe.
Enter your credit and debit card details. You will then be asked to complete your personal information and
then asked to confirm your purchase.

IBAN PAYMENTS & TRANSFERS FROM ABROAD:

IBAN Payments & Bank Transfers made from Abroad will incur an additional 15 CHF for bank processing fees.
Please add this amount to the Invoice Total before processing.

MAKING YOUR PURCHASES:

All of your items will be shown individually and you can decide to remove any if you wish. The weight based postage with packaging charge will be displayed as a total and based on our advertised prices.

When your order has been processed you will receive an email confirming all the details. This is your proof of purchase and subject to payment as part of an agreement to buy the products.

Please send a copy of this Payment Confirmation so that orders can be made fresh, or existing stock used to fulfil the order and dispatched according to our Terms & Conditions.

PROCESSING OF ORDERS

In the event that a product that you have ordered is out of stock, we will inform you.  This just means we will make a fresh batch of Products to fulfil your order as soon as our next production date is booked.   As soon as the products have been made and set, they will be sent out as per the Terms & Conditions.

Orders received on weekends or bank / holidays will be processed once payment is confirmed.  These will be dispatched according to our Terms & Conditions.

We normally send our packages before 4pm Monday to Friday using Priority A Post in Switzerland, which delivers the next day. If you choose the B Post Economy Option in Switzerland, this could take 2-3 days to be delivered.

Delivery of Products to other Locations outside of Switzerland will take longer.  Please check Shipping for more information about delivery of products where you are. 

Please allow more time for delivery around Bank Holidays and peak times like Christmas. We will notify you of any delays or issues we face.

REFUNDS, RETURNS, PRODUCT REPLACEMENT & CANCELLATIONS

We want to ensure you are happy with your purchase but in the unlikely event you are not, Essentially Lili will either swap the product or offer a credit voucher for the unused & unopened items.

We cannot guarantee that the Product will not soften and change shape whilst in transit from Switzerland to where you are.If you have any concerns, please contact us immediately with pictures of your product so that we can check the weight of the Jar you have received to ensure it is correct. We will send you a coupon for any inconvenience caused.

Let us know first of your intention to return the products within 7 days of receipt.  The product(s) should be returned to us within 7 Calender days of receipt, provided they are in their original resalable condition. Please ensure you include the original Postal details or envelope from Essentially Lili for Customs inspection reasons.

Please note you are responsible for the return postage costs. We would recommend that you obtain proof of postage for your returns as we cannot offer a refund if the product is lost and there is no proof of postage. Your statutory rights are not affected.

We will issue a credit note or refund (including outward delivery charges if they apply) within 7 working days of receiving the goods back.  Or we will replace the product depending on the situation regarding the complaint.

Should you have a reaction to the All Natural ingredients in the product, please notify us immediately.  We will ask you to send photos of the said-reaction in order to consult you to find out what has happened.  

VOUCHERS FOR PRODUCTS – UNSATISFIED CUSTOMERS

We cannot guarantee that the products will not soften and change shape whilst in transit from Switzerland to where you are.

We cannot give you a refund if the products have been opened and used for hygienic reasons.  Please contact me beforehand with pictures of the products.

When you send the product back, we will issue you a Voucher for 50% of the value as a goodwill gesture, or replace the product at our own expense. Our intention is to have happy customers all the time, though having natural products doesn’t always guarantee this.

Please email us at info@essentiallylili.com or Contact on +41 76 397 79 51 if you should you have any other concerns or issues that need resolving.Thank you so much for your custom and belief in Essentially Lili.

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